As a user of BoldTrail BackOffice, your privacy and data security are paramount to us. We understand that there may come a time when you decide to discontinue using our services. In such cases, you can request the deletion of your BoldTrail BackOffice account (for both web and mobile apps) and the associated personal data.
Steps to Request Account and Data Deletion
To initiate the account and data deletion process, please send an email to support@brokermint.com. Use a subject line such as “Request for Account and Data Deletion” to ensure prompt attention to your request.
In your email, please include your account details (such as username or registered company name) to help us accurately identify your account.
Once we receive your request, our support team will confirm and initiate the deletion process. We will contact you if any additional information is needed.
Types of Data Deleted
Upon your request for account and data deletion, BoldTrail BackOffice will remove the following types of data associated with your account:
Personal Identification Information: This includes your name, email address, contact information, and any other personally identifiable data you provided.
Transaction and Usage Data: Any records of transactions, usage patterns, and interactions with our app will be deleted.
Account Preferences and Settings: Your customized settings and preferences within the app will be permanently removed.
Data Retention and Exceptions
Please note that some data may be retained for a specific period due to legal or regulatory requirements. This includes data necessary for financial record-keeping, fraud prevention, or to comply with other legal obligations. Such data will be retained only as long as legally necessary and will not be used for any other purposes.
Final Notes
The process of deleting your account and associated data is irreversible. Once your account is deleted, you will not be able to recover any data or access our services using that account.
If you have any questions or need further assistance with the account deletion process, please do not hesitate to contact us at support@brokermint.com.