Keep your notes accurate and up-to-date by editing comments after they're posted. When you edit a comment, you can notify team members and contacts about the changes.
Important to know
You can only edit comments you've created
Comments can be edited within 72 hours of posting
You can currently edit your comments in:
Transactions
Account activity
Checklist tasks
User profiles
Contacts
Agent onboarding tasks
Comment editing for buyer offers will be available soon.
Edit an existing comment
Navigate to the comment you want to edit (in a transaction, checklist, or user profile)
Comment must be less than 72 hours old
Click the three-dot icon > Edit next to the comment
As the comment section becomes active again, make your changes to the text
Click Save
Your comment now will have the (edited) suffix; hover on it to see when it was edited
The comment updates immediately, and selected recipients receive an email notification about the change.
Pro Tip
When editing, consider that some team members may have already read the original. If you're making significant changes, consider mentioning what was updated.
How notifications work
Within 5 minutes of posting (grace period)
Edit freely without triggering notifications
The original @mention notification hasn't been sent yet
Perfect for fixing quick typos or adding missed information
After 5 minutes
@mentioned users receive a new email notification about your edit
The email includes your updated comment and all relevant context
Each edit after the grace period triggers a new notification
What happens when you edit a comment
For viewers
The updated comment appears instantly for anyone viewing the page
The original comment text is preserved in the activity log
For notified users
Recipients receive an email containing:
The original subject line from the initial comment
Location details (transaction address, checklist name, user name, etc.)
Your updated comment text
Your name as the comment creator
The date and time of the original comment
In the activity log
Each edit creates an activity event showing:
The original comment text
The updated comment text
Who made the edit
When the edit was made
Frequently asked questions
Can I edit other people's comments?
No, you can only edit comments you've created.
Will everyone see that a comment was edited?
Yes, the edit history is visible in the activity log to anyone with access to that area.
What if I accidentally edit a comment?
Check the activity log to see the original text. While you can't undo an edit, you can edit again to restore the original content.