An agent statement gives an agent a clear picture of their account: what they have been billed, and, when it is included, what they have earned. Working with one has two sides, and this article covers both: choosing what a statement shows and sending it (for admins), and reading a statement (for agents).
For admins: choose what the statement shows
Your job here is to decide what an agent sees on their statement, and send the version that fits how your brokerage works.
In your Accounting > Agent billing > Settings, the Statement content has two choices:
Agent billing and commission activity: the statement shows both sections, billing and commission, with Billing, Commission, and Total balances across the top.
Agent billing only (default): the statement shows just the billing section and the Billing balance. The commission section and the Commission and Total balances are hidden.
Pick the one that fits how your brokerage reads statements, then choose Save. Both are valid: some brokerages want agents to see commission alongside billing, and some prefer to send the billing picture on its own.
Statement content is available to users with the Can access accounting permission, the same access that opens the Accounting section.
Decide whether recurring charges on the statement are auto-charged
Every recurring charge posts an invoice to the agent's ledger, and that invoice appears on the statement. Whether the agent's card or bank account is also charged is now your choice, per agent, per charge:
A saved card or bank account (default): the invoice posts and that payment method is charged on the bill date.
Invoice only, no auto-charge: the invoice posts and stays open on the ledger and the statement. Nothing is charged. Collect it from commission with Collect agent outstanding balance, or by a manual payment.
Set it for one agent in their user profile: open the recurring billing item and choose Invoice only, no auto-charge in the Payment method dropdown:
Set it for everyone on a charge in Accounting > Agent billing > Recurring charges: open the charge, choose Manage Agents, and use the Set auto-charge for all toggle. It sets the Charge switch for every selected agent at once; flip individual switches afterward for exceptions. Agents with no card or bank on file show None and are invoice only regardless.
If your account has no payment processor connected, your recurring items were set to invoice only automatically, so connecting Payload later will not start charging bank accounts on its own.
For agents: reading your statement
Your statement shows what you were charged, what you owe, and (when your brokerage includes it) what you earned. It reads top to bottom.
Across the top, the balance boxes sum it up: Billing balance, Commission balance, and Total balance (billing and commission combined). On a billing-only statement, you see just the Billing balance and the billing section.
Agent billing transactions
This is the billing side: every charge against your account. Each row reads across five columns:
Date: when the entry posted.
Description: the invoice or item (for example, Invoice #1196).
Memo: what the charge was for (for example, Transaction fee or Team fee).
Total: the amount of that entry.
Balance: your running billing balance after it.
The section opens with a starting balance and closes with an ending balance.
Commission activity
It appears when your brokerage includes it. It is the earnings side, in the same five-column layout: the bills, fees, and payments against your commission, with a running balance. A payment you made shows as a positive entry that brings a negative balance back toward zero.
FAQ
(Agent) Does every statement show commission?
No. It depends on what your brokerage chose in Statement content. Agent billing and commission activity shows it; Agent billing only leaves it off.
(Agent) Why is the Total balance different from the Billing balance?
Because the Total combines billing and commission. When a commission balance is negative, the Total comes out below the Billing balance on its own.
(Agent) What does "Balance netting" mean on my statement?
It means an invoice was paid by applying your outstanding balance on a transaction, instead of a separate payment. The balance you had on that deal is used to cover the invoice, so no money changes hands.
(Agent) My statement shows an invoice but my card or bank account was not charged. Is something wrong?
No. Your brokerage set that item to Invoice only. The charge is on your ledger and your statement, and your brokerage collects it another way, usually from your commission. Check with your admin if you are unsure how to pay it.
On the statement it appears as a Balance netting line tied to that transaction (the property address), with the invoice it covers noted in the memo, and it lowers your balance by the invoice amount. Nothing is missing: you can see both the invoice and the entry that cleared it.
(Admin) Can recurring charges be collected once, on the statement, instead of one by one?
Charging the statement balance on the statement send date is coming in an upcoming release. Until then, set the items to Invoice only and collect with Collect agent outstanding balance.
(Admin) How do I update a statement after the numbers change?
Regenerate it, so it reflects the latest figures. See Regenerating an agent statement.